My lovely friend. I was impressed the first time I met you at the Bank. I had an opportunity to hear you on the phone and you were professional and knowledgeable; but there was an air of calm about you that was well received by clients. You were consistent in your delivery of services and clients trusted you. They were willing to wait long periods of time in the lobby or for a call just to have you take care of them. Your personality was one that it was hard to ruffle your feathers. Firm yet compassionate. You also impressed me when you made the decision to fine tune your work/life balance. Going to the gym every morning and eating right. It was amazing to watch. Then there is the grandbaby, you are welcomed and nurtured as one would expect from you.